Worldwide Shipping

Please read this important information regarding COVID-19

To Our Valued Customer,

In the last several weeks, as many of you have experienced, we are being inundated with requests and orders for supplies necessary to combat the COVID-19 Pandemic.

Currently, one-half of our office staff is working from home. Our phone call volume is over 300% of normal. Our e-mail volume is even worse. Customer service staff is working extended hours and weekends to take care of your needs. We have stopped non-essential tasks to address customer needs first and have recruited staff from other departments to give you the best possible service.

Our warehouses are now operating in excess of 15 hours a day, with Saturdays mandatory and many of our employees volunteering on Sunday as well. We have extended our shipping and receiving hours daily as well as being available on Saturday. Our warehouse volume is approaching 400% of normal and each customer's needs are critical at this time.

We ask each of our customers to be patient and understanding as we continue to look for even more resources to take care of your needs during this most demanding of times. Most non-essential businesses are not operating and the business we are shipping is primarily to the people servicing the Pandemic.

Thank you again for your business, but most importantly all your patience and understanding.

Sincerely,

Jim Lemmons

General Manager

At McKernan Packaging Clearing House, we pride ourselves on shipping fast and shipping around the world.

If the packaging you ordered is located in our warehouse, we try to ship within 24 hours, and over 98% of our orders are shipped within 48 hours. If the quantity ordered is more than what is currently in our warehouse, if the packaging is a brokered item or depending on the carrier that is chosen, this time frame may vary. Your sales representative can go over any details that could vary the shipping time to ensure that you receive your packaging on time.

We work with most carriers and can recommend a carrier for whatever the destination. For smaller orders, generally under 12 cases, we recommend shipping via UPS Ground. For larger orders or orders involving items that need to be palletized, we recommend to ship via a common carrier. The customer is responsible for choosing the shipper and freight charges associated with their order. If you need help deciding on a carrier, your sales representative can help you find one. We generally don't recommend shipping by USPS as it takes an extra day or two for processing since USPS does not provide us with a daily pickup service for large packages.

When shipping outside the United States of America, we can easily export your packaging and can work with you to find a shipper. While we can ship almost anywhere in the world, the customer is responsible for any and all duties and/or customs fees associated with shipping your products.

For more information on shipping your products domestically or internationally, please contact your sales representative at 1-800-787-7587.