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To Our Valued Customer,

In the last several weeks, as many of you have experienced, we are being inundated with requests and orders for supplies necessary to combat the COVID-19 Pandemic.

Currently, one-half of our office staff is working from home. Our phone call volume is over 300% of normal. Our e-mail volume is even worse. Customer service staff is working extended hours and weekends to take care of your needs. We have stopped non-essential tasks to address customer needs first and have recruited staff from other departments to give you the best possible service.

Our warehouses are now operating in excess of 15 hours a day, with Saturdays mandatory and many of our employees volunteering on Sunday as well. We have extended our shipping and receiving hours daily as well as being available on Saturday. Our warehouse volume is approaching 400% of normal and each customer's needs are critical at this time.

We ask each of our customers to be patient and understanding as we continue to look for even more resources to take care of your needs during this most demanding of times. Most non-essential businesses are not operating and the business we are shipping is primarily to the people servicing the Pandemic.

Thank you again for your business, but most importantly all your patience and understanding.

Sincerely,

Jim Lemmons

General Manager